If you have Trinet acting as your PEO (pseudo-employer for tax and benefit purposes), and you have “Delta Dental,” like say the plan “Delta Dental Group 50” or such, you might not be able to figure out how to call them on the phone. Just call 866-222-8545 if this is you.
Rant: This is by design, because Delta Dental is a sort of franchise scheme, with state-by-state (mostly) branches. Or maybe it’s like Deloitte Touche Tohmatsu, a Swiss Verein (do you remember when every Deloitte email you got had an extended essay on their jurisdictional tomfoolery? Ahh, memories.)
If you think about it, it makes perfect sense that in such an arrangement, versus a covered employee user who needs administrative help, every state Delta Dental becomes highly user-hostile, a Warre of all against all. Consider if, say, Domino’s Pizza never took orders by phone, but nonetheless still had a phone line for complaints and problems. Every individual Domino’s would hide its phone number assiduously and, by policy, would be hostile to any user trying to get the phone number of his local Domino’s. It’s a huge drag and cost center, and can’t possibly bring them any revenue, except in the most peripheral and roundabout brand-halo way, for the south Poughkeepsie Domino’s to help you find the phone number for the west Rapid City Domino’s.
Well anyway, that’s how it is dealing with Delta Dental. Not only do they have no web-mediated lookup tool, if you can find your way to a phone number it’ll be for one state’s Delta affiliate, and they won’t help you figure out which state to call.
Trinet themselves couldn’t tell me for sure which state org this number was for, the 866-222-8545 number, though they said there were clues that it might be for Nevada or Virginia. However, the helpful young lady who answered was in Georgia. (She wasn’t sure, either, what state’s Delta she was working for, making me think that this number goes to a call center that serves Trinet only nationwide).
Good luck, and don’t forget to floss.